Privacy Policy
Last updated: December 15, 2024
Table of Contents
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number
- Account credentials and profile information
- Payment information (processed securely through third-party processors)
- Retreat booking preferences and dietary restrictions
- Community posts and wellness journal entries
- Communication with our support team
Usage Information
We automatically collect information about your use of our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Pages visited and time spent on our platform
- Search queries and retreat interactions
2. How We Use Your Information
We use your information to:
- Provide and improve our wellness retreat platform
- Process retreat bookings and payments
- Send you important updates about your bookings
- Deliver our wellness newsletter (with your consent)
- Personalize retreat recommendations
- Facilitate community interactions
- Respond to your inquiries and provide customer support
- Ensure platform security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
- With retreat hosts: When you book a retreat, we share necessary information for the retreat experience
- Service providers: Third-party vendors who help us operate our platform (payment processors, email services)
- Legal requirements: When required by law or to protect our rights and safety
- Business transfers: In connection with any merger, sale, or acquisition of our company
- With your consent: Any other sharing with your explicit permission
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through PCI-compliant providers
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we use your information
- Objection: Object to certain types of data processing
- Withdrawal: Withdraw consent for newsletter and marketing communications
To exercise these rights, please contact us using the information below.
7. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@sanghos.com
Address: 123 Wellness Way, San Francisco, CA 94105
Phone: (415) 555-2671
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after any changes indicates your acceptance of the updated policy.