Terms of Service
Last updated: December 15, 2024
Table of Contents
1. Acceptance of Terms
By accessing or using the Sanghos platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
We may update these terms from time to time. Your continued use of our platform after changes are posted constitutes acceptance of the updated terms.
2. Description of Service
Sanghos is a platform that connects wellness seekers with micro-retreats of two hours to a weekend hosted by established meditation and retreat centers. Our services include:
- Retreat discovery and booking platform
- Community features for wellness discussions
- Wellness journal and personal tracking tools
- Payment processing for retreat bookings
- Customer support and communication services
3. User Accounts
Account Creation
To use certain features of our platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
Account Responsibilities
- Provide accurate and current information
- Maintain the security of your password
- Notify us immediately of any unauthorized use
- Accept responsibility for all activities under your account
4. Bookings and Payments
Booking Process
When you book a retreat through our platform:
- You enter into a direct agreement with the retreat host
- Sanghos facilitates the booking and payment processing
- All retreat details, including location and activities, are provided by the host
- Confirmation is subject to host approval and availability
Payment Terms
- Payment is required at the time of booking
- We use secure third-party payment processors
- All prices are in USD unless otherwise specified
- Additional fees may apply for payment processing
5. Cancellation and Refunds
User Cancellations
- Cancellations made 48+ hours before the retreat: Full refund minus processing fees
- Cancellations made 24-48 hours before: 50% refund
- Cancellations made less than 24 hours before: No refund
- Emergency circumstances may be considered on a case-by-case basis
Host Cancellations
If a host cancels a retreat, you will receive a full refund and we will attempt to help you find alternative options.
6. User Conduct
When using our platform, you agree not to:
- Violate any applicable laws or regulations
- Post harmful, offensive, or inappropriate content
- Harass, threaten, or abuse other users
- Attempt to gain unauthorized access to our systems
- Use our platform for commercial purposes without permission
- Provide false or misleading information
- Interfere with the proper functioning of our platform
7. Intellectual Property
The Sanghos platform, including all content, features, and functionality, is owned by Sanghos and is protected by copyright, trademark, and other intellectual property laws.
User Content
You retain ownership of content you post on our platform, but grant us a license to use, display, and distribute such content as necessary to provide our services.
8. Disclaimers
Health and Wellness Disclaimer
Our retreats and wellness content are for general informational purposes only and are not intended as medical advice. Consult with healthcare professionals before participating in any wellness activities, especially if you have health concerns.
Our platform is provided "as is" without warranties of any kind. We do not guarantee:
- Uninterrupted or error-free service
- The accuracy of retreat information provided by hosts
- The quality or safety of retreat experiences
- Compatibility with all devices or browsers
9. Limitation of Liability
To the fullest extent permitted by law, Sanghos and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability to you for any claims arising from your use of our platform shall not exceed the amount you paid to us in the twelve months preceding the claim.
10. Termination
We may terminate or suspend your account and access to our platform at any time, with or without notice, for any reason, including violation of these terms.
You may terminate your account at any time by contacting us. Upon termination, your right to use our platform will cease immediately.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our platform shall be resolved in the courts of San Francisco, California.
12. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: legal@sanghos.com
Address: 123 Wellness Way, San Francisco, CA 94105
Phone: (415) 555-2671
These Terms of Service constitute the entire agreement between you and Sanghos regarding your use of our platform and supersede all prior agreements and understandings.